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Credits, packs and refunds

When a credit is used, when it comes back, how plans and credit packs work, and how to ask for a refund.

When a credit is used

  • One credit is used when a bid you placed with Apply Now is accepted by Freelancer.com.
  • A bid Freelancer.com refuses, or one that cannot be placed, gives the credit straight back.
  • Searching projects, drafting proposals, templates and statistics never use credits.
  • Credits don't expire while your account is open, and they can't be transferred or exchanged for cash.

Buying credits

Credit packs are sold on the Credits page after you sign in. Current prices are on the pricing page. Payments are processed by Paddle.com, our merchant of record, which also handles tax and sends your receipt.

Bid history listing each placed bid with its profile, amount, delivery time and status
Real screen from the app, demo account with fictional data.

Refunds

You can ask for a refund within 14 days of a purchase. The full rules are in the Refund Policy.